At WildPew, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, create an account, or purchase our products.

By using the WildPew website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you interact with our website, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Account information
  • Messages or inquiries submitted through our website
  • Payment-related information processed through our payment providers

We may also automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website activity
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

WildPew may use your information to:

  • Process and fulfill your orders
  • Arrange product delivery
  • Confirm purchases and transactions
  • Provide customer support
  • Respond to questions and inquiries
  • Manage customer accounts
  • Improve our products, website, and services
  • Send important order or service updates
  • Prevent fraudulent or unauthorized activity
  • Maintain website security
  • Comply with applicable legal and regulatory requirements

Where permitted, we may also use your contact information to send promotional offers, product updates, or marketing communications.

You may unsubscribe from marketing communications at any time.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

WildPew does not necessarily store your complete debit card, credit card, or other sensitive payment details on its own systems. Payment information may be collected and processed directly by the payment provider according to its own privacy and security policies.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies may be used to:

  • Remember your preferences
  • Keep products in your shopping cart
  • Maintain login sessions
  • Understand website traffic
  • Improve website performance
  • Measure advertising and marketing performance
  • Provide more relevant content

You can disable or manage cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. How We Share Your Information

WildPew does not sell your personal information.

We may share necessary information with trusted third parties that help us operate our business, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • IT and security service providers
  • Marketing and analytics providers
  • Customer support platforms
  • Professional advisers
  • Government or regulatory authorities where legally required

These service providers are only provided with information reasonably necessary to perform their services.

6. Delivery and Order Fulfillment

To deliver your WildPew products, we may provide necessary information such as your name, phone number, delivery address, and order details to delivery partners or courier companies.

This information is shared only for purposes such as processing, delivering, tracking, or resolving issues related to your order.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no online platform or electronic storage system can guarantee complete security. Customers should also protect their passwords and account credentials.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet legal and regulatory obligations

When information is no longer required, we may securely delete or anonymize it.

9. Marketing Communications

If you subscribe to WildPew promotions, offers, or product updates, we may send marketing communications to you.

You can opt out at any time by:

  • Using the unsubscribe option included in our messages, or
  • Contacting WildPew directly

You may still receive essential communications related to orders, account security, payments, or customer service.

10. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Object to certain uses of your information
  • Request information regarding how your data is processed

Some information may need to be retained where required for legal, accounting, fraud-prevention, or contractual purposes.

11. Children’s Privacy

The WildPew website and products are not intended to collect personal information directly from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove it where required.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

WildPew is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

13. Changes to This Privacy Policy

WildPew may update this Privacy Policy periodically to reflect changes in:

  • Our business practices
  • Website features
  • Services
  • Technology
  • Legal or regulatory requirements

The latest version will be published on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how WildPew handles personal information, please contact us through our website or using the contact information provided on our Contact Us page.

WildPew
Premium nutrition made for happier, healthier dogs.