Last Updated: October 6, 2026
At WildPew, we want you to be satisfied with your purchase. If you experience an issue with your order, you may request a return or refund within 14 days of receiving your order, subject to the conditions below.
1. 14-Day Return Period
You may request a return within 14 days from the date your order is delivered.
To qualify for a return:
- The product must be unused and unopened.
- The original packaging and seals must remain intact.
- The product must be in the same condition in which it was received.
- Proof of purchase or your order number may be required.
Return requests submitted after the 14-day period may not be accepted unless required by applicable consumer law.
2. Pet Food & Opened Products
For hygiene, health, and product-safety reasons, opened or partially used dog food products cannot normally be returned or refunded.
We may make an exception where the product:
- Arrived damaged
- Was defective
- Was expired when delivered
- Was incorrectly supplied
- Had damaged or compromised packaging upon arrival
Please contact us as soon as possible if you experience any of these issues.
3. Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order is damaged, defective, incomplete, or you receive the wrong product, contact WildPew and provide:
- Your order number
- Details of the issue
- Clear photographs of the product and packaging, where applicable
Once the issue has been reviewed, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.
4. Non-Returnable Items
We may not accept returns for:
- Opened pet food
- Partially consumed products
- Products with broken safety seals after delivery
- Products damaged due to improper storage or handling by the customer
- Items returned after the 14-day return period
- Products purchased through unauthorized third-party sellers
This does not affect any rights you may have under applicable consumer protection laws.
5. How to Request a Return
To request a return, contact WildPew through our website or the contact information provided on our Contact Us page.
Please include your:
- Full name
- Order number
- Product name
- Reason for return
- Relevant photographs, if the item is damaged or incorrect
Please do not return products without first contacting our support team.
6. Return Shipping
If a return is required because WildPew supplied an incorrect, damaged, or defective product, we may cover or arrange the return shipping where applicable.
For returns requested for other reasons, the customer may be responsible for return shipping costs.
Original delivery charges may be non-refundable unless the return results from an error on our part or applicable law requires otherwise.
7. Refunds
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will normally be issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your bank, card provider, or payment processor.
8. Exchanges
Where available, eligible products may be exchanged for another product.
Exchanges are subject to product availability and approval of the return request.
If the replacement product has a different price, the difference may need to be paid or refunded as applicable.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we may be able to cancel it and issue a refund.
Once an order has been dispatched, it may need to be handled as a return under this policy.
10. Refund Delays
If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider.
Payment processors and financial institutions may require additional processing time before a refund becomes visible.
11. Contact Us
If you have any questions regarding returns, refunds, damaged products, or your WildPew order, please contact our customer support team through the Contact Us page.
